Shipping policy
At Donum, we pride ourselves on delivering not just gifts, but experiences. Every basket is hand-curated, elegantly packaged, and shipped with care to ensure it arrives in perfect condition, ready to impress your clients.
Order Processing
- All standard orders are processed within 2–3 business days.
- Fully customised Luxe Baskets may require additional processing time depending on design and branding requirements.
- You will receive a confirmation email once your order has been dispatched.
Shipping Within the UAE
- Standard delivery across Dubai and the wider UAE is available.
- Delivery typically takes 2–5 business days once dispatched.
- Express delivery within Dubai may be available on request. Please contact us for details.
International Shipping
- International delivery is available for select orders.
- Delivery times vary depending on destination and customs clearance, typically 7–14 business days.
- Any customs duties, import taxes, or local handling fees are the responsibility of the recipient.
Delivery Partners
We partner with trusted courier services to ensure safe and reliable delivery of all Donum baskets. Tracking information will be provided once your order has been shipped.
Large or Corporate Orders
For bulk or corporate orders, we provide tailored delivery solutions. This includes scheduled deliveries, multiple recipient addresses, or branded delivery options. Please contact us directly to arrange bespoke shipping.
Delivery Issues
If your order arrives damaged or you experience delivery issues, please contact us at davidgarrick@donumuae.com or call +971-585697331 within 48 hours of receipt. We will work quickly to resolve the issue.